Exemplar Petrochemical Trading Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, how we protect it, and your rights regarding your information. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following types of personal data about you:
- Information You Provide: When you contact us via our website, email, phone, or other means, we may collect personal information such as your name, email address, phone number, company name, and any other information you provide.
- Automatically Collected Information: We may automatically collect information about your visit to our website, including your IP address, browser type, referring/exit pages, and operating system. This data is collected using cookies, web beacons, and other tracking technologies.
- Transactional Information: Details of transactions you carry out through our website and the fulfillment of your orders, including payment information.
- Communication Data: Records of any correspondence between you and us, including email communication and customer service inquiries.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To Provide Our Services: We use your information to fulfill your requests for products and services, process transactions, and provide customer support.
- To Improve Our Website: We analyze data about how you use our website to improve our content, layout, and services.
- To Communicate with You: We may use your contact information to respond to your inquiries, send you updates about our products and services, and provide you with marketing materials, where you have consented to receive them.
- To Comply with Legal Obligations: We may process your personal data to comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are bound by confidentiality agreements and are only permitted to use your data in connection with the services they provide.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe that such disclosure is necessary to protect the rights, property, or safety of Exemplar Petrochemical Trading Limited, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to help us recognize you and track your preferences. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
5. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal data.
- Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal data for marketing purposes or where we are processing your data based on our legitimate interests.
- Portability: You have the right to request the transfer of your data to another organization, where technically feasible.
- Withdrawal of Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [contact email]. We will respond to your request within the timeframes required by law.
7. International Data Transfers
As a company based in Hong Kong, your personal data may be transferred to and processed in countries outside of your home country, including countries that may have different data protection laws. We take steps to ensure that your data is protected in accordance with this Privacy Policy, regardless of where it is processed.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. The date of the most recent update will be indicated at the top of the policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Exemplar Petrochemical Trading Limited
Flat B 20/F, Tower B, Billion Centre 1 Wang Kwong Road, Kowloon Bay Hong Kong
Email: petrochemical@exemplar-holdings.com